Frequently Asked Questions

Our Products

All our meats are sourced from the South West of England. We use trusted and assured farmers. All our farmers work to the highest levels of animal husbandry and welfare.

We pride ourselves on making everything ourselves, unless otherwise stated you can be assured everything is home made.

Curious Pig, Black Label and SOUSBBQ are our own brand names

Your Order

We will always cut your order fresh for you prior to despatch. Unless specified as frozen everything will arrive with you fresh. The use by date on the product will reflect this, however everything is suitable for home freezing.

We recommend that all our products if frozen upon receipt will keep in the freezer for 9 months. Once defrosted we recommend using the product within 3 days.

As long as you ge in touch with us 2 days prior to dispatch we can cancel or amend your order. Please call 01884 824070

We get very few problems but sometimes we may. We guarantee all our products so if you are not happy with anything please get in touch on 01884 824070

Delivery

We deliver ourselves locally on our own refrigerated vehicles.

Elsewhere we deliver via DPD our trusted courier. We use bespoke boxes that ensure temeprature control until you receive it.

We currrently deliver ourselves to the following areas, however this may change over time.

Willand, Uffculme, Halberton, Sampford Peverall, Cullompton, Tiverton and surrounds on a Wednesday and Saturday

Exeter and Surrounds on a Tuesday and Friday

We deliver nationally Wednesday to Friday. We need a minimum of 2 days notice.

Orders place on Friday, Saturday, Sunday or Monday will be despatched on a Tuesday for your receipt on the Wednesday.

You can select your preferred delivery date at checkout, please ensure your required delivery fall in with this schedule

Seasonal delivery times may vary of which you will be advised

No problem, just make us aware of a safe delivery place or the address of a trusted neighbour in the notes section at checkout

Please contact our office on 01884 824070 and we will organise a replacement

Click & Collect

You can collect your order anytime during our opening hours which are currently:

Tuesday-Friday 7.30am – 4.00pm

Saturday 7.00am – 2.00pm

Please let us know your desired collection date at checkout.

We currrently deliver ourselves to the following areas, however this may change over time.

Willand, Uffculme, Halberton, Sampford Peverall, Cullompton, Tiverton and surrounds on a Wednesday and Saturday

Exeter and Surrounds on a Tuesday and Friday

There is no charge for using the click & collect service.

No, just give us a call to place your order on 01884 824070. We may just require a deposit to secure your order.

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Where do we source from?

Is everything home made?

Will my order be supplied fresh?

Can I change or cancel my order?

What if there is something wrong with my order?

How is my order delivered?

What is your local delivery are?

When do you deliver nationally?

What if I am not going to be home?

What if my delivery does not arrive when expected or is stolen?

When can I collect my order?

How quickly can I pick up my order?

Do you charge for using the click & collect service

Do I have to use the website to place orders for collection?

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choosing your steak size

Fillet

Sirloin or Ribeye

Rump